Login & signup troubleshooting

Last updated: June 12, 2026

This article covers common issues when signing in to or creating your Comfy account.

Q. I can’t log in to my account

Before contacting support, please try:

  • Refreshing the page

  • Signing out and signing back in

  • Opening the page in an incognito/private window

  • Clearing browser cache and cookies

  • Trying another browser

If the issue continues, please contact support:

👉 Support Request

Please set the Subject to "Account/Login".

Q. Google or GitHub login isn’t working

If you’re unable to sign in using Google or GitHub:

  • Confirm you’re selecting the same provider originally used to create the account

  • Try signing out and logging in again

  • Try another browser or incognito/private mode

  • Check whether your browser is blocking authentication pop-ups

If the issue continues:

👉 Support Request

Please set the Subject to "Account/Login".

Q. I can’t create an account

If sign-up is not completing successfully:

  • Confirm the email address is entered correctly

  • Try another browser or incognito/private window

  • Refresh and try again

  • Try another sign-in method if available

If the issue continues:

👉 Support Request

Please set the Subject to "Account/Login".

Q. I logged in successfully but something looks incorrect

Try:

  • Refreshing the page

  • Signing out and signing back in

  • Clearing browser cache

  • Opening the app in an incognito/private window

If the issue persists:

👉 Support Request

Please set the Subject to "Account/Login".