Account / login / access issues

Last updated: June 12, 2026

This article helps troubleshoot common account, login, and access issues.

Q. I can't sign in

If you're unable to sign in:

Try:

  • Confirming you're using the correct login method

  • Resetting your password if using email login

  • Refreshing and trying again

For details:

👉 See Login & signup troubleshooting

Q. I forgot my password

If you're using email login:

  • Select Forgot password

  • Follow the reset instructions

For details:

👉 See Login & signup troubleshooting

Q. My account access looks wrong

Examples:

  • Login succeeds but access is missing

  • Features are unavailable

  • Authentication behaves unexpectedly

Try:

  • Signing out and signing back in

  • Refreshing the page

  • Confirming the correct account is used

For details:

👉 See Login & signup troubleshooting

Q. I'm having issues with API keys

Examples:

  • Can't create API key

  • Lost API key

  • Unsure which API key to use

  • API authentication failed

For details:

👉 See How to generate a Comfy API key

Q. Partner Nodes keep asking me to sign in

Partner Nodes may require:

  • Valid authentication

  • Available credits

  • Supported connection environments

For details:

👉 See Partner Nodes: errors & troubleshooting

Q. I'm having issues accessing Cloud MCP

Examples:

  • MCP server not appearing

  • Authentication issues

  • API key issues

For details:

👉 See Agent tools & MCP (Comfy Cloud MCP)

Q. I still need help

If the issue still isn't resolved: