Refunds
Last updated: June 12, 2026
This article explains how refunds work for Comfy Cloud and how to submit a refund request.
Q. What’s the difference between canceling and requesting a refund?
Canceling your subscription and requesting a refund are different actions:
Cancel subscription → stops future automatic renewals. Your current subscription remains active until the end of the billing cycle.
Request a refund → asks our team to review payments that have already been completed.
If you only want to stop future charges, please cancel your subscription instead.
Q. Am I eligible for a refund?
Refund requests are reviewed individually based on the circumstances of the purchase and usage.
If you'd like to request a refund, please submit a request with as much detail as possible so our team can review it properly.
We recommend including:
Email associated with your Comfy account
Invoice number (if available)
Description of the issue or request
Any relevant screenshots or additional context
Q. How do I request a refund?
To request a refund:
When submitting the request:
Select Refund Request for Billing Category
Provide the requested information as detailed as possible. This helps us review your request more efficiently.
Submit the form
Our team will review your request and follow up with next steps.
Q. How long do refunds take?
Refund requests are reviewed manually.
We aim to process refund requests within approximately 7–10 business days, but turnaround times may vary depending on request volume and complexity.
During periods of high volume, we may not be able to guarantee a specific processing timeline.
Once submitted, your request will remain in queue for review.
Q. How are refunds issued?
Approved refunds are generally returned to the original payment method.
Alternative handling may be considered in certain cases depending on the situation.