Payment issues
Last updated: June 12, 2026
This article covers common billing and payment issues for Comfy Cloud subscriptions or top-up credits.
Q. My payment failed. What should I do?
If your subscription renewal or credit purchase payment fails, Stripe may retry the payment automatically depending on your payment method.
During this period:
Your payment may temporarily appear as requiring action
You may see prompts to continue or complete payment
Depending on the payment type, subscription access or credit purchases may be unavailable until payment is completed
Please check:
Your email inbox for payment-related messages from Stripe
Whether your payment method is still valid
Whether payment succeeds after retry attempts
Once payment is completed successfully, access should return automatically.
If the issue persists, please contact support:
Q. What payment methods are supported?
A. Payments are currently handled via Stripe, where you can use various payment methods including major global cards (e.g., Visa, Mastercard, American Express) and supported bank accounts.
For more details, you can simply check the checkout page of Comfy Cloud, whether you’re subscribing or topping up API credits.
Q. I paid, but my subscription isn't active
If your payment was completed but your subscription still appears inactive:
Try the following first:
Refresh the page
Sign out and sign back in
Clear browser cache
Try opening Cloud in an incognito/private window
In many cases this is caused by a temporary sync delay.
If your subscription still doesn't appear correctly after trying the steps above, please contact support.
Q. Was I charged twice?
Actual duplicate charges are uncommon.
Before contacting support, please check:
Whether one charge was a subscription renewal and another was a credit top-up
Whether multiple invoices were generated for separate purchases
Whether the charges happened on different dates
If you still believe you were charged incorrectly, please submit a billing request and include:
Email associated with your Comfy account
Invoice number(s)
Approximate charge date(s)
Description of the issue
Q. How do I access or manage my invoices?
You can manage billing information and download invoices directly from Cloud.
Log in to Comfy Cloud
Go to Plans & Credits
Open Invoice History
From there, you can:
Edit billing information
Download official invoices provided by Stripe
Please note that updated billing information only applies to invoices generated after the change.
Q. The “Manage subscription” button isn’t working
If clicking Manage subscription does not open the billing portal:
Try:
Refreshing the page
Allowing browser pop-ups
Trying another browser
Opening in an incognito/private window
If the issue continues, please contact support.